Shipping Policy

Last Updated: July 2026

Thank you for choosing Luovoino. We are dedicated to delivering our premium dining collections—including our Artisanal Dining Plates, Premium Drinkware Selection, and Versatile Serving & Cereal Bowls—safely and efficiently to your home. Please review our comprehensive logistics and delivery guidelines below.

1. Order Processing & Preparation

Upon successful payment, our warehouse team promptly initiates the fulfillment sequence. Standard preparation requires approximately 3 business days, which encompasses rigorous quality control, secure packaging, and handover to our courier networks. Kindly note that orders submitted during weekends or public holidays will commence processing on the subsequent business day.

2. Global Delivery Timelines & Rates

We proudly provide international shipping with a universal, flat-rate fee of $5.99 USD per order. Once dispatched from our facilities, standard transit times generally range from 10 to 20 working days, depending on your geographic location.

3. Unforeseen Logistical Delays

While we strive for absolute punctuality, certain external variables—such as international customs inspections, severe weather events, or carrier operational disruptions—may extend delivery schedules. We highly appreciate your understanding and patience should these uncontrollable circumstances arise.

4. Shipment Tracking

We ensure you remain informed throughout the transit phase. Immediately following dispatch, an electronic confirmation containing your unique tracking credentials will be sent to your registered email address. You may monitor your parcel's progress via www.17track.net. (Please note: Carrier database synchronization may require a few days before active scans appear online.)

5. Split Dispatches

To expedite the arrival of your Luovoino dining essentials, orders containing multiple items may be fulfilled from distinct warehouse locations. Consequently, your purchase might arrive in separate parcels. Each package will be accompanied by its own independent tracking number and dispatch notification.

6. Modifications and Cancellations

Order amendments are highly time-restricted. If you require adjustments to your shipping destination or product specifications (e.g., item variant, quantity), you must contact our support staff within 12 hours of transaction completion. Please forward your request to our support team containing:

  • Your exact Order Reference (e.g., LUO-98765) and associated email address.
  • Explicit details of the requested alteration. Given our rapid processing protocols, we cannot guarantee modifications once an order enters the fulfillment stage, though we will exert every effort to accommodate your needs.

7. Unsuccessful Delivery Attempts

Should a courier be unable to complete delivery at your residence, they will typically leave a notification card and route the package to a local postal annex for collection. Recipients are advised to liaise directly with their regional carrier using the provided tracking data to arrange redelivery or pickup. (Luovoino assumes no financial liability for parcels returned to sender due to invalid addresses or failure to claim the shipment.)

8. Extended Transit Inquiries

If your consignment appears delayed, please adhere to this straightforward verification process:

  • Review Tracking Data: Examine the most recent scan timestamp. If a status update occurred within the past 7 days, the shipment remains in active transit.
  • Escalation Protocol: Should the tracking history remain stagnant for over 7 consecutive days, please email our support desk with your order details so we may launch an official inquiry on your behalf.

9. Missing or Stolen Parcels

We acknowledge the frustration associated with missing shipments and will actively coordinate with our logistics partners to investigate the matter.

  • Confirmed Transit Loss: If a formal courier investigation verifies that a package was officially lost prior to delivery, Luovoino will dispatch a complimentary replacement order.
  • Status Marked as "Delivered": Our liability concludes once the courier's system logs a successful delivery to the specified address. We do not offer refunds or replacements for items misplaced or stolen post-delivery. If your tracking indicates delivery but the package is missing, we recommend checking with household members, neighbors, or building management.

10. Distribution Centers & Coverage

  • Global Reach: We distribute our tableware internationally. On the rare occasion that logistical constraints prevent delivery to your specific region, our team will notify you immediately.
  • Fulfillment Origins: To optimize shipping efficiency and pricing, we maintain strategic warehousing in the United States, Canada, Australia, and the European Union. Furthermore, to ensure the highest quality, select premium items may be dispatched directly from our elite artisan manufacturing partners.

11. Comprehensive Disclaimer & User Agreement

By finalizing a purchase with Luovoino, you consent to the following provisions:

  • Transit Estimates: Advertised delivery durations are strictly projections, not contractual guarantees.
  • Duties and Taxation: Purchasers bear sole responsibility for any import tariffs, customs duties, or regional taxes levied by their local government. These surcharges are excluded from our item pricing and checkout totals.
  • Information Accuracy: The customer is entirely responsible for submitting accurate shipping credentials at checkout.
  • Fulfillment of Contract: Luovoino’s obligation to the buyer is legally satisfied the moment the tracking status registers as "Delivered."

Corporate Contact Information

Should you require further clarification regarding our policies or your premium tableware order, our dedicated team is at your disposal. For expedited service, please ensure your Order Number and the Email Address used for the purchase are included in all correspondence.

  • Brand: Luovoino
  • Corporate Entity: Hong Kong Worldrui Limited
  • Customer Support: support@luovoino.com
  • Headquarters Address: Room 08, 14th Floor, Witty Commercial Building, 1A-1L Tung Choi Street, Kowloon, Hong Kong